How can I request an invoice?
During the booking process, you can print or save a PDF of your invoice. If you have not done so, you have to sign up if not having a registered account, there you will find your booking and you can print your invoice. Also, you can contact us on client helpdesk and place a request with your full name, reservation number and email address, using only Latin characters without any symbols or special characters.
In some cases, it won't be possible for us to supply you with an invoice. You'll need to contact the property or accommodation provider directly.
Where can I confirm that I have Paid for my booking?
You’ll find your payment confirmation in your confirmation email as well as confirmation voucher. In the booking confirmation email, there is also an option to download a payment confirmation Pdf.
Where can I see the payment policy for my booking?
Before you book, payment policy and cancellation policy are displayed clearly on the property page for the room(s) you are booking. You have to check what cancellation and payment conditions apply before booking. Moreover, all payment and cancellation details are reflected in our confirmation voucher.
Are meals included in my booking?
You can see on the property page what meal plan applies for the selected room. Also, your confirmation voucher will list if any meals are included or not included. Depending on the property it may be possible to add a meal plan upon arrival. Please contact the property directly 1-2 days before your stay to find out more.
Will I need to pay anything additional upon arrival?
Sometimes, you are expected to pay taxes and charges upon arrival. If this is the case, the amount is stated before you book and in your confirmation email. If no amount is stated, you should not pay anything upon arrival.
If the property requests money from you and you believe this is incorrect, please go to the Helpdesk for further support.
I have been charged, do I need to do anything?
No, you don’t need to do anything. We charged you for the price of the booking. If there are additional taxes or charges this information should be displayed on the property page.
Upon arrival, the room/accommodation I was given did not match what I booked, what should I do?
Please go to the Helpdesk. You'll likely need to send our Customer Service team a screenshot of the mismatched information and if you had to pay any extra fees, a receipt as proof of payment.
I have been incorrectly charged, what should I do?
If Middleeasthotel.com charged you incorrectly: Please go to the Helpdesk and we'll likely need a copy of your bank statement showing the incorrect charges as well as your booking confirmation number and PIN code.
If the property charged you incorrectly: Please reach out to the property directly for help.
Can I make changes to my booking?
In general, you are not able to change guest information like guest name, email ..etc. If you wish to change the booking dates, that would be possible but it will be treated as a new booking and will depend on the room availability for the new selected dates.
Can I cancel my booking?
Yes you can, but most properties will charge you the total amount of reservation if your booking is non-refundable. For partially refundable bookings you may have to pay a cancellation fee as per set by the property. Therefore, for the slected room(s) you have to check if there is a fee to pay in case of cancellation or no show and how much it is. That you can see on the property page for each room type and it is also reflected in your confirmation voucher for the slected room(s)
My booking has been cancelled, when will I be refunded?
If you have paid for a booking and it has been cancelled, Middleeasthotel.com refunds you immediately. The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
Why was my booking cancelled or declined?
That will depend on the availability. The property may be overbooked. If that's the case, the partner notifies us within 24 hours. Next, we refund you and cancel your booking.
The processing time may take 7 to 10 days and depends on your bank. If you have questions, contact your bank directly.
If you're notified about the cancellation more than 24 hours after making the booking, please reach out to our Customer Service team at Helpdesk.
If I need to cancel my booking, will I pay a fee?
If your booking is non-refundable, you cannot cancel or make changes. If your booking is free cancellation or partially refundable, check your confirmation email or confirmation voucher in the Bookings of your account for the cancellation costs.
How do I know that my booking was cancelled?
After you cancel a booking with us, you should receive an email to confirm the cancellation. Check your inbox and spam/junk mail folders.
If you’ve received an email from Middleeasthotel.com cancelling your booking, your booking has been cancelled and we’ve refunded you. The processing time depends on your bank. If you have questions, contact your bank directly.
Where can I find the cancellation policy?
You can find this in your booking confirmation email as well as on the property page during your booking process.
I have paid for my booking but have not received an email to confirm, what should I do?
After you've booked, you'll get an 'awaiting confirmation' email immediately. Once we know if your booking is confirmed by the accommodation supplier, we'll send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. If you still haven't received any emails, reach out to us at Helpdesk.
Can you resend my confirmation email?
We always resend your confirmation email a few days before check-in. If you have a Middleeasthotel.com account, you can also find your confirmation for your Booking in your account. If you still need us to resend your confirmation email please reach out to our Customer Service team at Helpdesk.
I can’t find my confirmation email, what should I do?
First check your inbox and spam/junk mail folders, it may be there by mistake. If you have a Middleeasthotel.com account, you can also find your confirmation for your Booking in your account.
Why and how long do I need to wait for my booking to be confirmed?
We'll need to check with our accommodation partner to make sure your selection is still available. We do our best to let you know within two minutes via email but that might take a bit longer. Please check your spam/junk mail folders in case this email is there by mistake.
How can I know the status of my booking?
After you've booked, you'll get an 'awaiting confirmation' email immediately. Once we know if your booking is confirmed, we'll send another email. This should only take two minutes but sometimes can take longer. Please check your spam/junk mail folders for these emails, they may be there by mistake. You can also check the status of your booking in your account.
The property is overbooked and/or can't find my booking, what should I do?
Please contact our customer service as soon as possible at the setup below or directly call us at +20 100 235 6528 . We're available 24/7
How can I request an extra service from the property?
If you’d like to request an extra service like an extra bed, early check-in, or transportation to the property, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.
How can I request an early or late check-in or check-out?
If you’d like to request an early or late check-in or check-out, please contact the property directly 1-2 days before arrival. There is no guarantee, but they may be able to help.
How do I get more information about the room or property facilities?
That you can do during your booking process. A list of property facilities and room facilities are displayed on the property page on our website.
Can I get extra beds/cots for my child(ren)?
It depends on the property’s policy. You can check this information by visiting the children and extra bed policy section on the property page. Typically, additional costs for children, including extra beds/cots are not included in the price. Please contact the property directly 1-2 days before your stay to find out more.